Frequently Asked Questions

1. When will my order ship?
2. Why are your plates not protected with a film when shipped?
3. Is there a minimum order?
4. Does Plaque-Mates have a catalog?
5. What are the recommended settings for laser engraving Plaque-Mates plates?
6. What process is recommended to rotary engrave these plates?
7. How many plates are in a case?
8. Can I make a suggestion for a new design?

1. When will my order ship?

   If received before 12:00 EST, most orders will ship that same day.

2. Why are your plates not protected with a film when shipped?

   Because Plaque-Mates plates are sublimated, placing a film on the plate could result in ghosting and thus clouding the image.

3. Is there a minimum order?

   Yes, the minimum order is $24.00

4. Does Plaque-Mates have a catalog?

   Yes. You can request one by emailing us through the Contact Us form on our website. You can also download a digital copy from our website. Look for the "Download Catalog (pdf)" in the shopping cart area.

5. What are the recommended settings for laser engraving Plaque-Mates plates?

   It is recommended that the same settings used for anodized aluminum or brass-plated steel would be used to engrave these plate.

6. What process is recommended to rotary engrave these plates?

   The best method used to engrave these plates are with a rotary diamond tool. A diamond drag tip can also be used, but the pressure typically needs to be increased to penetrate the top surface.

7. How many plates are in a case?

   Six (6) plates are in each case.

8. Can I make a suggestion for a new design?

   Sure. We are always looking for new ideas. Many of most recent suggestions have been recommendations by our customers. Just email us your suggestion.